At Eximm, we understand that your safety and peace of mind are priceless. That’s why our licensed team provides reliable, 24/7 alarm monitoring across Tweed Heads, the Gold Coast, Brisbane, and surrounding areas. With fast incident detection and real-time alerts, we help keep your home or business secure day and night.
Our fully staffed monitoring centre is the heart of your security. While mobile apps offer convenience, they can’t replace the constant vigilance of trained professionals ready to respond immediately to any alarm. Whether it’s a break-in, fire, or other emergency, every second counts and we’re here to act fast, even if you’re asleep or away from your property.
Our monitoring service includes:
Stay connected to your security system from your smartphone or device. Depending on your setup, you can:
Apps provide added convenience and visibility, complementing the professional monitoring that protects your property around the clock.
While app-based systems give you the freedom to check in and manage your alarm from anywhere, the highest level of protection comes from combining that convenience with 24/7 professional monitoring. Together, they offer the best of both worlds: real-time alerts and control at your fingertips, backed by a team of licensed security professionals ready to respond when you can’t. It’s a smart, layered approach that gives you complete confidence your property is always being monitored.
When an alarm is triggered, our licensed team carefully verifies the threat before contacting emergency services. This ensures that genuine incidents receive prompt attention while minimising disruptions from false alarms. We also dispatch patrols for onsite inspections following your customised response plan, all fully compliant with Australian security standards.
Key features:
We follow your instructions precisely when responding to alarms. You decide who we contact and in what order. If we can’t reach your emergency contacts, our standard procedure is to dispatch a patrol but this can be customised to fit your individual needs.
Already an Eximm client?
Please update your emergency contacts here to ensure we have your latest details.
Moving house or going on holiday? Let us know in advance so we can continue to monitor your system accurately and effectively. Please complete the relevant online forms to update:
Mauro, our intercom system installer, absolutely knocked it out of the park! His work was top-notch, and his knowledge of the product was seriously impressive. Plus, he was super friendly and made the whole process a breeze. Five stars for sure!
Will definitely recommend EXIMM to my friends.
I had contacted Eximm to request a quote for a new alarm system in my home. I was told by two previous companies the existing alarm no longer worked and needed a new system. The technician had a look and tested and suggested he could fix the existing alarm if I wanted him too. I was sceptical he could but he worked his magic and had it up and running with a few new pieces installed. He also set up partial alarming downstairs. A great bloke and also saved me a lot of money. Much appreciated for his honesty and professionalism as he could’ve just done what the others did and tried to sell me a new system. Recommend these guys for home alarm systems repairs / maintenance at the least.
The integrity and the hard cutover reader upgrade was done professionally and Dean and the boys have done an excellent job to have it all completed in one day and it all went well without any issues.
It’s good to see that some big businesses will still take individual circumstances into account and provide this type of service to loyal clients.
I will be highly recommending your monitoring to others and once we get sorted in this new house, back-to-base monitoring we would …
May I compliment you and your Staff. All Operators are very professional, helpful and polite at all times. It is a pleasure working with you all. Your Staff often go above and beyond. I know the St John lifelink Clients are in good hands. Again …
Eximm have been looking after several of my properties for the last 4 years, I can say out of 99% of my accidental false alarms the team are always kind to me. I would like to personally thank Dean for his absolute awesome work with …
Firstly I would like to thank you and all the team members that we have had dealings with over the years. We have received from you all the most efficient and kind service over the years. This is not always the case in business these …
Would you kindly pass on to Dean my thanks and appreciation for such a comprehensive and detailed report. Very impressive.
Well what can I say other than how very grateful we are for what your Management, Accounts and, of course, yourself for the consideration and resolution you have given to us. I really thank you for the way you have handled our queries …
Thanks again for all your wonderful help to get my intercom buzzer handset replaced. Adam did a great job and was also super helpful
Protect your loved ones with back-to-base, smart, customised alarm systems designed to fit your home and lifestyle. Our pet-friendly motion sensors, real-time alerts to your phone, and optional smoke and heat detectors provide comprehensive protection, all backed by our 24/7 monitoring centre.
1 x Solution 3000 control Panel
1 x 8 Zone LCD Codepad White
1 x Radion Wireless Receiver
2 x Wireless Four button Keyfob
2 x Wireless PIR
1 x Wireless External Siren & Strobe
Supply & Installation Program, Test & Training Included
$2,232.45
Prices indicated are a starting from base price and may vary according to site requirements. A free Site visit is required for a site-specific tailored quote. Price includes gst.
1 x 4 Channel NVR with 1TB Hard Drive
1 x 24 inch CCTV monitor
4 x 4MP IP Cameras
Supply & Installation Program, Test & Training Included
Prices indicated are a starting from base price and may vary according to site requirements. A free Site visit is required for a site-specific tailored quote. Price includes gst.
1 x Video Door Station
1 x 7” Touchscreen Monitor with Wifi
Supply & Installation Program, Test & Training Included
$2,123.55
Prices indicated are a starting from base price and may vary according to site requirements. A free Site visit is required for a site-specific tailored quote. Price includes gst.
Fill out the form and one of our Security Experts will be in touch with you ASAP!
Eximm can provide alarm systems that come with the option of Pet immune detectors. This way your small pets/animals in most circumstances will not be detected. You can test this when you get an alarm system installed, let your pet run around in front of the detectors to make sure they aren’t detected. Even when your alarm system isn’t armed, the detector will still have a small red light showing when it sees motion.
Yes, but only with the authorisation of the owner.
This is something you will need to discuss with the real estate or owner prior to contacting our office that way we can schedule you in at a preferred day and time that suits as quickly as possible.
Absolutely, Eximm provides security solutions Australia wide.
House alarm systems offer peace of mind. Regardless of where you are, you always know that your home is being watched. You can travel whenever you want to and enjoy restful nights at home. House alarm systems boost the protection of your home and enable you to control your household from your phone.
When you have a security system, insurers see your home or business as less of a risk of break-ins, which means you will be less likely to make a claim. Installing and having a monitored Eximm security alarm system will help reduce your insurance premiums. Security alarms are one of the best deterrents of intruders.
No, all of our security alarm systems and equipment are supplied and installed on site by our qualified & professional Security Technicians.
Eximm provide a Standard Alarm Response Plan to each customer on commissioning date to be reviewed and returned to Eximm signed.
In the event of an alarm being triggered on your property a Standard Alarm Response Plan would proceed as follows:
This plan can be customised by the customer with Eximm to suit their requirements at the time of commissioning.
Australian standard is to service your alarm system at least once a year. Why not ask about setting up an automatic service schedule so you don’t have to remember, we will contact you when your service is due.
It is highly recommended that you should test your alarm system at least once a month if you are using it often. If you only use it when you are away from the house for extended periods or on holidays etc, always test your alarm before leaving and advise the Eximm office in writing that you will be away for a length of time.
Contact our security service team today on 1300 CALL EXIMM to find out our service rates.
It is strongly recommended that you don’t attempt to make the changes yourself as these codes were originally programmed by a qualified and licensed technician. Any programming errors you make may wipe the entire system and cost you more in the long run having to have the system reconfigured so you can use it again.
Absolutely, Eximm provides security solutions Australia wide.
User codes should be changed during the year, but not so much that you forget the code. Also, when staff leave or you move into a new property with an alarm system installed.
Every alarm system from Eximm comes with a backup battery already installed. This means during a power interruption the alarm system will automatically switch to the backup battery. The battery will keep your alarm system powered for a period, depending on how much you use the system during this time. After the mains power comes back on, the alarm system will begin recharging the backup battery until it is at full power again. During this time the alarm system will report that the battery is low until fully charged.
If you are experiencing a power outage in your area there is nothing you can do until power has been restored. If your power is off for several days, your alarm panel may require minor reprogramming after the power has been restored, we will alert you to any outstanding issues and we can schedule a service for you.
An electrician may be required if you cannot restore mains power to the premises. If you cannot restore mains power to the security system but have mains power available at the security system’s power point, please call Eximm 1300 225 539 to troubleshoot your system, to discuss the alternatives and to book a service technician.
A service fee will apply.
This does depend a lot on how old the battery is and how many power interruptions you have had in the past, generally up to 48 hours, however if we monitor your alarm, we will alert you of any low batteries or battery failure that does not restore.
This signal is a non-alarm event that indicates that a sensor circuit is not complete. A Sensor Trouble renders the circuit inoperative and no longer able to provide security as required. This could be caused by a fault with the cabling, the sensor or the security system’s main board or often a device on the circuit may simply not have been secured correctly when the security system was armed. Most common cause is a door not closed properly. A sensor trouble is often caused in error.
A test call is a signal that is sent from your security system to Eximm to check that it is communicating correctly to our central station. A Test Call Not Received signal is generated when your alarm panel fails to send this signal within the programmed time frame. Regular test calls are required to identify any possible communications issues that may exist with your alarm panel, and to notify you that Eximm is not currently able to receive signals from your alarm panel. Further follow up maybe required on your behalf.
Possible causes for a missed test call:
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