Security Monitoring
Centre

24/7 Back to Base Monitoring

Comprehensive Security Monitoring Services

Every second counts when it comes to protecting your home or business from threats like break-ins, vandalism, or emergencies.

Imagine being unaware of an intruder entering your property in the dead of night or a fire breaking out when no one is around to respond. For many, the lack of immediate action in such critical moments can lead to devastating consequences—loss of valuable possessions, emotional trauma, or even harm to loved ones.

That’s why having a 24/7 security monitoring system is essential.

Unlike self-monitoring alone, which relies entirely on your availability, professional back-to-base monitoring ensures that a team of experts is always watching over your property, ready to act the moment an alarm is triggered.

With our services, you can rest easy knowing that help is just a call away, even when you can’t be there.

Tailored for Gold Coast, Northern NSW, and Queensland.

We’re proud to serve local communities, ensuring your property stays secure with services that meet your needs.

Security alarm panel armed and secure

Protect what matters most. Set up 24/7 security monitoring today and gain peace of mind knowing your property is always protected.

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Property secured with 24/7 Security Monitoring

What Are The Benefits Of Back To Base Security Alarm Systems?

Protect your home or business with our advanced security systems, combining the convenience of self-monitoring via a smartphone app with the added security of 24/7 back-to-base monitoring.

Self-Monitoring Made Simple

Our systems allow you to stay in control wherever you are. With a user-friendly smartphone app, you can:

  • Receive real-time alerts and notifications.
  • View live or recorded footage from your security cameras.
  • Arm or disarm your system remotely.
  • Check the status of your property at any time.
  • Use the app as a portable panic button to trigger sirens and report the event.
  • Remotely control doors and gates

But when it comes to true peace of mind, our 24/7 Security Monitoring Centre offers an additional layer of protection.

Why Choose 24/7 Back-to-Base Monitoring?

While self-monitoring is a great tool, it’s not always practical to monitor your property round-the-clock. That’s where our professional monitoring service comes in, offering:

  • Immediate Response to Emergencies: If an alarm is triggered, our monitoring centre takes swift action, contacting emergency services or dispatching security personnel as needed.
  • Protection When You Can’t Be Available: Whether you’re sleeping, on vacation, or busy with work, our team ensures your property stays protected.
  • Reduced Risk of False Alarms: Our trained operators verify alarms before escalating them, saving you unnecessary stress.
  • Enhanced Deterrent: The presence of 24/7 monitoring is a proven deterrent against potential intruders.
  • Integration with Security Guards: In high-risk situations, we can deploy guards to your property for added safety.
  • Insurance Benefits: Many insurance providers offer discounts for properties with professionally monitored security systems.
  • Tailored for All Needs: We cater to both residential and commercial clients, with solutions that fit properties of any size or complexity.

Take the Next Step in Protecting What Matters Most

Whether you’re setting up a security system for the first time or upgrading your current one, we’re here to help. Contact us today for a consultation or to learn more about our 24/7 security monitoring services.

CALL: 1300 225 539

Other Security Services Eximm provide include:

Security Specials

Bosch 3000 Wireless Alarm System

1 x Solution 3000 control Panel
1 x 8 Zone LCD Codepad White
1 x Radion Wireless Receiver
2 x Wireless Four button Keyfob
2 x Wireless PIR
1 x Wireless External Siren & Strobe

Supply & Installation Program, Test & Training Included

from

$2,232.45

HiLook CCTV System

1 x 4 Channel NVR with 1TB Hard Drive
1 x 24 inch CCTV monitor 
4 x 4MP IP Cameras

Supply & Installation Program, Test & Training Included

from$2,916.10

Hikvision Video Intercom

1 x Video Door Station
1 x 7” Touchscreen Monitor with Wifi

Supply & Installation Program, Test & Training Included

from

$2,123.55

Eximm blue and green X logo

What our customers say

I had contacted Eximm to request a quote for a new alarm system in my home. I was told by two previous companies the existing alarm no longer worked and needed a new system. The technician had a look and tested and suggested he could fix the existing alarm if I wanted him too. I was sceptical he could but he worked his magic and had it up and running with a few new pieces installed. He also set up partial alarming downstairs. A great bloke and also saved me a lot of money. Much appreciated for his honesty and professionalism as he could’ve just done what the others did and tried to sell me a new system. Recommend these guys for home alarm systems repairs / maintenance at the least.

D.F

The integrity and the hard cutover reader upgrade was done professionally and Dean and the boys have done an excellent job to have it all completed in one day and it all went well without any issues.

Khong Lee – Admiralty Towers

It’s good to see that some big businesses will still take individual circumstances into account and provide this type of service to loyal clients.
I will be highly recommending your monitoring to others and once we get sorted in this new house, back-to-base monitoring we would …

Franco Martinese

May I compliment you and your Staff. All Operators are very professional, helpful and polite at all times. It is a pleasure working with you all. Your Staff often go above and beyond. I know the St John lifelink Clients are in good hands. Again …

Colette

Eximm have been looking after several of my properties for the last 4 years, I can say out of 99% of my accidental false alarms the team are always kind to me. I would like to personally thank Dean for his absolute awesome work with …

Tocko One

Firstly I would like to thank you and all the team members that we have had dealings with over the years. We have received from you all the most efficient and kind service over the years. This is not always the case in business these …

Glen Peterson Architects

Would you kindly pass on to Dean my thanks and appreciation for such a comprehensive and detailed report. Very impressive.

Simon Dolphin – Guardian Protective Services

Well what can I say other than how very grateful we are for what your Management, Accounts and, of course, yourself for the consideration and resolution you have given to us. I really thank you for the way you have handled our queries …

Margaret Carey

Thanks again for all your wonderful help to get my intercom buzzer handset replaced. Adam did a great job and was also super helpful

Radha Residence

Service received to date has been excellent. This includes telephone calls / emails to Alana at the help desk, the monitoring team and Sean the technician.

Karina Smith

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FAQs

House alarm systems offer peace of mind. Regardless of where you are, you always know that your home is being watched. You can travel whenever you want to and enjoy restful nights at home. House alarm systems boost the protection of your home and enable you to control your household from your phone.

Eximm provide a Standard Alarm Response Plan to each clustomer on commisioning date to be reviewed and returned to Eximm signed. 
In the event of an alarm being triggered on your property a Standard Alarm Response Plan would proceed as follows;

  • Eximm Monitoring Call property owner
  • If no response Eximm Monitoring call other keyholders in order
  • If no response Eximm Monitoring send patrol to investigate and secure the property.

This plan can be customised by the customer with Eximm to suit their requirements at the time of commisioning.

Security System

Eximm can provide alarm systems that come with the option of Pet immune detectors. This way your small pets/animals in most circumstances will not be detected. You can test this when you get an alarm system installed let your pet run around in front of the detectors to make sure they aren’t detected. Even when your alarm system isn’t armed, the detector will still have a small red light show when it sees motion.

Yes, but only with the authorisation of the owner.  Eximm has systems that are wireless and therefore ideal for tenants renting premises. When you move, the system can then move with you.  Alternatively, you would need to contact the agent or owner of the property to get their consent to install a hard-wired system.

This is something you will need to discuss with the real estate or owner prior to contacting our office that way we can schedule you in at a preferred day and time that suits as quickly as possible.

Absolutely, Eximm provides security solutions Australia wide.

When you have a security system, insurers see your home or business as less of a risk of break-ins, which means you will be less likely to make a claim. Installing and having a monitored Eximm security alarm system will help reduce your insurance premiums. Security alarms are one of the best deterrents of intruders.

No, all of our security alarm systems and equipment are supplied and installed on site by our qualified & professional Security Technicians.

Maintenance

Australian standard is to service your alarm system at least once a year. Why not ask about setting up an automatic service schedule so you don’t have to remember, we will contact you when your service is due.

It is highly recommended that you should test your alarm system at least once a month if you are using it often.  If you only use it when you are away from the house for extended periods or on holidays etc, always test your alarm before leaving and advise the Eximm office in writing that you will be away for a length of time.

Contact our security service team today on 1300 CALL EXIMM to find out our service rates.

It is strongly recommended that you don’t attempt to make the changes yourself as these codes were originally programmed by a qualified and licensed technician. Any programming errors you make may wipe the entire system and cost you more in the long run having to have the system reconfigured so you can use it again.

Absolutely, Eximm provides security solutions Australia wide.

User codes should be changed during the course of the year, but not so much that you forget the code. Also when staff leave or you move into a new property with an alarm system installed.

Troubleshooting

Every alarm system from Eximm comes with a backup battery already installed. This means during a power interruption the alarm system will automatically switch to the backup battery.  The battery will keep your alarm system powered for a period of time, depending on how much you use the system during this time. After the mains power comes back on, the alarm system will begin recharging the backup battery until it is at full power again. During this time the alarm system will report that the battery is low until fully charged.

  • Energy provider failure in your area
  • Blown fuse on the premise
  • Power point has failed
  • Cleaner removed the power supply/pack
  • Power pack has come loose in the socket or has accidentally been removed
  • Power pack has failed

If you are experiencing a power outage in your area there is nothing you can do until power has been restored. If your power is off for several days, your alarm panel may require minor reprogramming after the power has been restored, we will alert you to any outstanding issues and we can schedule a service for you.

An electrician may be required if you cannot restore mains power to the premises. In the event that you cannot restore mains power to the security system but have mains power available at the security system’s power point, please call Eximm 1300 225 539 to troubleshoot your system, to discuss the alternatives and to book a service technician.

A service fee will apply.

This does depend a lot on how old the battery is and how many power interruptions you have had in the past, generally up to 48 hours, however if we monitor your alarm, we will alert you of any low battery’s or battery failure that does not restore.

This signal is a non-alarm event that indicates that a sensor circuit is not complete. A Sensor Trouble renders the particular circuit inoperative and no longer able to provide security as required. This could be caused by a fault with the cabling, the sensor or the security system’s main board or more often than not a device on the circuit may simply not have been secured correctly when the security system was armed. Most common cause is a door not closed properly. A sensor trouble is often caused in error.

A test call is a signal that is sent from your security system to Eximm to check that it is communicating correctly to our central station. A Test Call Not Received signal is generated when your alarm panel fails to send this signal within the programmed time frame. Regular test calls are required to identify any possible communications issues that may exist with your alarm panel, and to notify you that Eximm is not currently able to receive signals from your alarm panel. Further follow up maybe required on your behalf.

Possible causes for a missed test call:

  • A recent power failure and battery fail that caused the panel to completely shut down
  • A recent power failure that caused the panel to lose its time and date, which will stop the timer test being sent
  • Poor Signal Strength
  • Issues with the Sim Card (damaged, not topped up if a GSM device)
  • Wilful or accidental damage, poor location, or obstruction to GSM/GPRS Communicator antenna
  • Damage and or faulty connected leader to panel and communicator
  • Telecommunications company network problems
  • (Network Signal Issues or Network Outage)