FAQs

What are the benefits of house alarm systems?

House alarm systems offer peace of mind. Regardless of where you are, you always know that your home is being watched. You can travel whenever you want to and enjoy restful nights at home. House alarm systems boost the protection of your home and enable you to control your household from your phone.

24/7 Back to Base Monitoring

How does Eximm respond to an alarm

Eximm provide a Standard Alarm Response Plan to each clustomer on commisioning date to be reviewed and returned to Eximm signed. 
In the event of an alarm being triggered on your property a Standard Alarm Response Plan would proceed as follows;

• Eximm Monitoring Call property owner
• If no response Eximm Monitoring call other keyholders in order
• If no response Eximm Monitoring send patrol to investigate and secure the property.

This plan can be customised by the customer with Eximm to suit their requirements at the time of commisioning.

Security System

If I have pets, can I have an alarm system installed? Can I have my pets inside if I have an alarm system?

Eximm can provide alarm systems that come with the option of Pet immune detectors. This way your small pets/animals in most circumstances will not be detected. You can test this when you get an alarm system installed let your pet run around in front of the detectors to make sure they aren’t detected. Even when your alarm system isn’t armed, the detector will still have a small red light show when it sees motion.

I am a tenant can I install an alarm?

Yes, but only with the authorisation of the owner.  Eximm has systems that are wireless and therefore ideal for tenants renting premises. When you move, the system can then move with you.  Alternatively, you would need to contact the agent or owner of the property to get their consent to install a hard-wired system.

I am a tenant, I need a service or code changes done on my alarm system, who is responsible for payment?

This is something you will need to discuss with the real estate or owner prior to contacting our office that way we can schedule you in at a preferred day and time that suits as quickly as possible.

Does Eximm cover my area?

Absolutely, Eximm provides security solutions Australia wide.

How does having an alarm system installed affect my insurance?

When you have a security system, insurers see your home or business as less of a risk of break-ins, which means you will be less likely to make a claim. Installing and having a monitored Eximm security alarm system will help reduce your insurance premiums. Security alarms are one of the best deterrents of intruders.

Does Eximm supply Security Systems or equipment as a Wholesaler or retailer direct to the public?

No, all of our security alarm systems and equipment are supplied and installed on site by our qualified & professional Security Technicians.

Maintenance

How often should I service my alarm?

Australian standard is to service your alarm system at least once a year. Why not ask about setting up an automatic service schedule so you don’t have to remember, we will contact you when your service is due.

Why should I test my alarm regularly?

It is highly recommended that you should test your alarm system at least once a month if you are using it often.  If you only use it when you are away from the house for extended periods or on holidays etc, always test your alarm before leaving and advise the Eximm office in writing that you will be away for a length of time.

How much does a service cost during business hours and outside of business hours?

Contact our security service team today on 1300 CALL EXIMM to find out our service rates.

Can I choose to change my alarm battery myself?

Alarm systems are very reliable, but sometimes they need maintenance to function at their best. Changing the batteries in your security systems is one of these maintenance tasks Eximm can take care of for you by one of our trained, qualified licensed technicians. Technology may not be your strong suit, but luckily, it doesn't have to be, let us do the work for you.

Can I choose to do code changes myself?

It is strongly recommended that you don’t attempt to make the changes yourself as these codes were originally programmed by a qualified and licensed technician. Any programming errors you make may wipe the entire system and cost you more in the long run having to have the system reconfigured so you can use it again.

As a security precaution, how often should we have our codes changed?

User codes should be changed during the course of the year, but not so much that you forget the code. Also when staff leave or you move into a new property with an alarm system installed.

Troubleshooting

What if my alarm loses power because of a power fail?

Every alarm system from Eximm comes with a backup battery already installed. This means during a power interruption the alarm system will automatically switch to the backup battery.  The battery will keep your alarm system powered for a period of time, depending on how much you use the system during this time. After the mains power comes back on, the alarm system will begin recharging the backup battery until it is at full power again. During this time the alarm system will report that the battery is low until fully charged.

What are some of the reasons why my security system has lost power? What can I check?

• Energy provider failure in your area
• Blown fuse on the premise
• Power point has failed
• Cleaner removed the power supply/pack
• Power pack has come loose in the socket or has accidentally been removed
• Power pack has failed

If you are experiencing a power outage in your area there is nothing you can do until power has been restored. If your power is off for several days, your alarm panel may require minor reprogramming after the power has been restored, we will alert you to any outstanding issues and we can schedule a service for you.

An electrician may be required if you cannot restore mains power to the premises. In the event that you cannot restore mains power to the security system but have mains power available at the security system’s power point, please call Eximm 1300 225 539 to troubleshoot your system, to discuss the alternatives and to book a service technician.

A service fee will apply.

How long will my battery last during/after a power fail?

This does depend a lot on how old the battery is and how many power interruptions you have had in the past, generally up to 48 hours, however if we monitor your alarm, we will alert you of any low battery’s or battery failure that does not restore.

What does sensor trouble mean?

This signal is a non-alarm event that indicates that a sensor circuit is not complete. A Sensor Trouble renders the particular circuit inoperative and no longer able to provide security as required. This could be caused by a fault with the cabling, the sensor or the security system’s main board or more often than not a device on the circuit may simply not have been secured correctly when the security system was armed. Most common cause is a door not closed properly. A sensor trouble is often caused in error.

What does a missed test call mean?

A test call is a signal that is sent from your security system to Eximm to check that it is communicating correctly to our central station. A Test Call Not Received signal is generated when your alarm panel fails to send this signal within the programmed time frame. Regular test calls are required to identify any possible communications issues that may exist with your alarm panel, and to notify you that Eximm is not currently able to receive signals from your alarm panel. Further follow up maybe required on your behalf.

Possible causes for a missed test call:

• A recent power failure and battery fail that caused the panel to completely shut down
• A recent power failure that caused the panel to lose its time and date, which will stop the timer test being sent
• Poor Signal Strength
• Issues with the Sim Card (damaged, not topped up if a GSM device)
• Wilful or accidental damage, poor location, or obstruction to GSM/GPRS Communicator antenna
• Damage and or faulty connected leader to panel and communicator
• Telecommunications company network problems
• (Network Signal Issues or Network Outage)